Our live in clients live in and around Dorset and Hampshire. You can always contact us to check our availability in your area.

Our live in carers are able to assist you with your day to day living and also your personal care. They will be with you day and night to make sure that you are able to do everything that you want to do and support you with what you are not able to do on your own. The service we can offer you will depend on your needs and preferences and you will be able to choose from the following options: • Basic Package will include housekeeping, companionship, and basic personal care. • Medium Package will include housekeeping, companionship, personal care, medication management and continence management. • Advanced Package will include housekeeping, companionship, personal care, medication and continence management, hoisting, PEG feeding, end of life care. • Care for Couple will include an Advanced Package (as above) for couples. Please feel free to contact us and ask how we could assist you.

Even though our live in carers have their own insurance and they would love to help you with everything that you need them to support you with, we do have health and safety to consider and therefore there will be tasks that they will not be able to do. Examples will include: Toe/fingernail cutting, ear syringing, any invasive procedures, any heavy lifting or climbing on ladders, any withdrawals of money from bank accounts or cash points and no signing or witnessing of wills. This is just a few examples, but we will provide you with a full list during the assessment process.

We aim to employ people who think alike and who understand and reflect our company values in their behaviours. Even though our live in carers are self-employed we also complete all the relevant employment checks with them. Our candidates journey begins with 2 interviews, one of which is a face to face meeting. When they pass this part of the vetting process, we move on to the relevant employment checks including: enhanced DBS, full employment history and at least 2 satisfactory reference checks. Only when we are satisfied with all these checks, we are happy to offer our assignments to live in carers. We always do our best to find a live in carer that matches you and your needs in terms of their training, experience as well as their character and personality.

All our live in carers are self-employed and have had previous training and experience, but we still expect them to complete our training to make sure that they work the way we expect them to work with our clients. Overall, our staff complete 25 different subjects including Moving and Handling. Medication, Dementia Care, First Aid, End of Life, pressure Care, Stroke and Epilepsy Training. We will always do our best to match the specific needs of our clients with the skills and training of our live-in carers. During the assessment we will ask you to be specific in what you need and what you are looking for so that we can find the right live in carer for you.

We are fortunate to have many self-employed live in carers who love coming to our clients so we should be able to get you a live in carer within the week of your request. To apply for our live in services please pick up the phone and call us on 01202 559482 or if you prefer you can email us at homecare@careservice24.co.uk we are here waiting to help you find what’s right for your needs.

Our charges are dependent on the level of care you require. Our Basic live in care package starts from £790 per week. Please contact us to discuss full list of options available. There are no hidden costs. The price we charge is the price you pay. We also make sure that the carers extra costs are paid for, so you don’t have to worry about this. Please note however that we charge extra on Bank Holidays.

Yes, we do require a deposit which varies dependent on whether you would like to pay for our care weekly or four-weekly. To calculate your deposit, we multiply your weekly cost of care by 3 (when paying weekly), or by 6 (when paying 4 weekly).

You have the right to cancel within the first 14 days of the agreement at any time and for any reason. In all other cases you must give us at least 14 days’ notice in writing if you no longer require our service.

We cannot offer you advice, but we can sign post you in the right direction as to who you need to speak to with regards to funding or a financial assessment.

An Assessment of Needs is where we will come out and speak to you about the care and support that you want and that you need. As well as your health and wellbeing needs we will want to know all about you, we would like you to tell us all about your family, where you used to live, where you used to work and if you have any hobbies past and present. We do this so that we can find carers that have something in common with you to help build a relationship with them and so that you look forward to them coming to live with you and provide the support that you need.

A Care Plan is all about you. We will put together a care plan from what you discussed with us at the Assessment of Needs and we will make sure that you agree that this is what you want. Your care plan will include what is important to you and who is important to you. What you are able to do independently and what you will need support with. If you have any equipment and if you need any assistance with washing, dressing, and medication. It will include what you like and don’t like such as what you like and don’t like to eat and drink.

We always have one care coordinator who will be on call for any emergencies that you may have between 7pm until 7am. We will always stress that this is for emergencies only and if it can wait until 7am when all the care coordinators are in the office please call at that time.

Yes we do, we always have our team of care coordinators that work form 7am until 7pm at the weekends and over the bank holidays and then one of this team members will be on call for any emergencies that you may have between 7pm until 7am.

We will usually discuss with you how long you would like each of your live in carers to stay so rather than send you a rota we will discuss and gain your agreement of any changes made.

We want to be able to find what suits you best, so if you would like two main carers, who both provide 6 weeks on and 6 weeks off, this is what we will do. If you would prefer one live in carer as your main carer, we will then find you a temporary carer to cover when they are away.

Live in carers will be living in your home with you and are able to stay as long as you would like them to stay with you. We usually advise a swap over of carers at around 2-3 months to allow them to spend some time with their loved ones.

We always have our complaints procedure in the back of your care plan that way you always have at hand how to make a complaint if you are not happy about something. Please remember that you can always call us on 01202 559482 or if you prefer you can email us at homecare@careservice24.co.uk if you have any concerns.

We are based in Bournemouth so we can supply staff anywhere in the BCP area. We also cover areas across East Dorset, Purbeck, Dorchester, and Weymouth. You can always contact us to check our availability in your area

Please contact us and we will email you a full list of fees.

We like when you call us on 01202 315650. You can call us any time between 6.00 - 22.00 for a 15-minute call back (for all short notice and same day bookings). You can also email: residential@careservice24.co.uk however email requests will only be processed during office hours (9.00 and 17.00).

Yes, if you tell us what you require. All our staff are trained to the same standard. We make sure they can accommodate any specific needs or preferences; however, we can provide a specialist training if required.

Our minimum booking is 4 hours (day shift)

Yes, absolutely. We have on call managers who are available to take your call outside of office hours between 6.00 am – 10.00 pm. They will call you back withing 15 minutes to confirm the status of your booking. In most cases we can cover your emergency shifts in 15 minutes. We are also available on weekends and bank holidays.

No. We closely monitor and manage our staff’s availability via our online bookings system. If you like any of our staff, there is a chance that some of our other clients might like them too. Therefore, to avoid unnecessary confusion, all your bookings must be directed to our on-call managers first.

Yes, if you have worked with us before. Continuity of our service is at the core of our planning when we are dealing with any bookings. Our bespoke booking system will record how often our employees work at your home so that they can be given priority for future bookings.

Yes. On booking a shift with CS24, we will phone/email the details of all staff who will be attending your shift. Email confirmations will include their Personal Profiles (detailing experience, training, confirmation of DBS and photo). If for some reason we must replace any member of our staff, we will phone/email the details across. We also ensure that staff phone us 15 minutes prior to a shift if they are running late, so that we can inform you.

When absence due to sickness occurs, we will replace our carer and call you to inform there has been a change. We can work quickly and efficiently ensuring no disturbance is caused, however this will depend on how much notice we receive. We ask our carers to call us at least an hour before their shift, if they are unable to attend due to sickness. Normally, this is enough for us to replace them without causing any disturbance to your service.

Yes. All our staff are subject to an enhanced DBS check prior to them being inducted into the company. In addition, a regular DBS self-disclosure is completed annually, and a full enhanced DBS check is repeated every three years.

We aim to employ people who think alike and who understand and reflect our company values in their behaviours. Our candidates journey begins with 2 interviews, one of which is a face to face meeting. When they pass this part of the vetting process, we move on to the relevant employment checks including: enhanced DBS, full employment history and at least 2 satisfactory reference checks. Only when we are satisfied with all these checks, we are happy to offer a candidate a position at CS24.

Yes. All staff are subject to a specific training programme during their probationary period and after, so they are all trained the same. Both in house and external training is supplied as well as additional bespoke training as required to specific client needs (for example PEG feeding). Overall, our staff complete 25 different subjects including Moving and Handling. Medication, Dementia Care, First Aid, End of Life, pressure Care, Stroke and Epilepsy Training.

There are 2 types of agencies: an employment agency is one that provides staff who is then employed by the client, an employment business on the other hand, provides staffs who do not become employed by the hirer but who are seconded or supplied – and this is us. When we supply our staff to you, we always act as an employment business. If you work with us, you will know that we invest heavily in our staff. Our staff are the most valuable asset we have. Therefore, if a member of staff introduced to you by CS24 is subsequently either employed by you or introduced by you to a third party for the purpose of employment, CS24 will charge an Introduction Fee (you will find more information about this in our Terms & Conditions).

Yes. However, we will require 24 hours’ notice to reduce, cancel or amend any booked shifts without a charge.

Our goal is to deliver the highest levels of quality in everything we do. However, if you feel we could improve our service or you simply want to share your comments or concerns with us please call 01202 315650 or email residential@careservice24.co.uk and we will do everything we can to resolve the matter.

As a company we provide care across Dorset and some parts of Hampshire. As such we cannot guarantee to place you in the area closest to that you live in. We endeavour to keep you working within a reasonable radius (10 miles) or travelling time (30 min.) from your home, but sometimes emergencies do happen, and you may be asked to travel further than usual. Please be patient with us when this happens. It is a last resort on our part.

Your interview will be held in our Recruitment Office at CareService24, Beacon House, 15 Christchurch Road, Bournemouth, BH1 3LB. There is free, on-street parking for 30 minutes just outside. Alternatively, there are Pay and Display carparks behind Buzz Bingo or across the road in Cotlands Road Carpark. We do not reimburse parking charges.

That is no problem, but please, please, please let us know using the email cv@careservice24.co.uk or call 01202 290277 and give us as much notice as you can. 

Please make every effort not to be late for your interview. We only work with candidates who are well organised and reliable, as this is what our clients expect. However, if your delay is unavoidable, please call us on 01202 290277. We may be able to reschedule your interview.

We will try to conduct the first interview over the phone or zoom where possible. Once you've been successful, we then invite you for a 2nd interview to the office where we can meet up face to face. For the 2nd interview you will need to bring yourself, your passport (or birth certificate), a bank statement (dated no older than 3 months ago) and your driving licence (or other photo ID).

We always try to obtain 3 work references where possible (starting from your most recent employment). If you have worked in health and social care in the last 10 years one reference must be from this employment. If you have only one previous employer, we would require additional 2 character references (your university/college tutor is a good choice here). We can also obtain a character reference from friends of the family, friends, or neighbours (people who have known you for some time and who are not related to you or step-related to you).

Generally speaking, you should provide information on all your work experience together with a satisfactory written explanation of any gaps in your employment for a background check. This is called a “full employment history”. A full employment history means a career history from the age of first employment. Please ensure that you provide us with a month and year when you started and finished each employment. We understand that some applicants may find it difficult to recall some previous employers / jobs. However, anyone seeking employment in care must still attempt to provide a full employment history and make it clear in their application where they are unable to recall some information. We will discuss with you any gaps when you submit your application.

Yes, however this charge will be refunded to you at your 6-month probationary review. Currently we charge £55 for DBS checks and this need to be paid for in advance (you may not start working with us until your DBS check is fully processed). Please remember that DBS deposit is non-refundable if you leave before you pass your 6-monthly probation.

No, unfortunately we can't allow you to enter a care setting without the necessary checks in place. Please remember that DBS deposit is non-refundable if you leave before you pass your 6-monthly probation.

Yes, you will, a lot! You will receive a mixture of face to face and online training both, before starting, and during your probation period, as well as shadow shifts. Our induction training includes: Medication, Safeguarding, Health & Safety, Moving & Handling and much more. Once you have completed that, your training is on-going for the duration of your time with us.

No, there is no need for you to pay for your training. However, if your employment ends, within a set and agreed time of obtaining a qualification or attending a training course you may be liable for full or part repayment of the associated training costs. But don’t worry, this will be explained to you during your recruitment and induction process.

Yes. The uniform we provide consists of a CS24 branded tunic, satchel and name badge. We will ask you to wear plain, smart black trousers (sorry but this means no leggings, no tracky bottoms and no jeans) and full closed-in black shoes or trainers.

Yes, we do provide all necessary PPE in line with CQC and Government guidelines to all our support workers. Care Assistants will be issued with PPE by the home they are working in.

Yes. All Support Workers get 40p per mile between their first and last client regardless of how you travel - how you choose to travel is up to you. For Care Assistants, mileage payments start when you have travelled over 10 miles from the office postcode to their workplace.

Yes. All Support Workers are paid for contact time as well as travel time between their 1st and last client, at their normal hourly rate. For Care Assistants, who travel to one place of work and back home, we do not pay travel time.